This website can be used without submitting any private information, but users may engage with interactive features where information is voluntarily supplied. See below for more information.
Credit Card Authorizations & Payments
- We require a valid credit card at check-in. Credit card will be charged for the room rate(s), and tax. An authorization hold for incidentals ($50) will be placed on credit card. If room rate(s) and tax are paid in full, authorization will be for incidentals ($50).
- Debit Card users, please be advised that an authorization places an immediate hold on funds.
- Cash payments can be made at check-in. Cash payment made at check-in, will require a valid credit card on file that will be authorized for incidentals ($50). Sorry, no checks, money orders, wire transfer, or prepaid cards. USD only.
- All authorizations in excess of actual cost incurred will be released immediately upon check-out. Depending on your bank, this may take 1-10 business days to be reflected on your account.
Policies
- Check-in Time from 3PM PST.
- Check-out Time until 12 Noon PST.
- Specific room number requests are not guaranteed.
- Room rates are not based on room location or view.
- 24-Hour Front Desk Service. Reservation Desk from 7am-11pm PST only.
- $10 Parking Fee (parking space not guaranteed). Sorry, no Oversized Vehicles.
- Street parking available Monday-Saturday from 5pm-10am. All day Sunday.
- Sorry, no pets.
- Service Animals protected by the ADA only. Contact the Front Desk for Guest Agreement Form that must be signed prior to check-in.
- Non-smoking rooms & property (City of Santa Barbara is smoke-free. No smoking/No vaping).
- Lost & Found stored for 3 months from checkout date. Shipping & Handling Fees apply.
- Cancellations and modifications must be made THREE (3) days prior of arrival date by 11:00 pm PST. A cancellation number will be issued. Cancellations within THREE (3) days will incur a penalty fee of one night room and tax (forfeit reservation Guarantee payment). Early Departures and No Shows will incur a penalty of one night room and tax.
- Guaranteed reservations require a valid credit card. A payment in the amount of the first night room and tax will be charged upon confirmation. Payment will be refunded in full upon cancellation 3 days prior of arrival date only.
- 12% Occupancy Tax + 2% Tourism Business Improvement District (TBID) Tax.
- 2 night minimum requirement on most Saturdays & Holidays.
- ALL MAJOR CREDIT CARDS ACCEPTED AND REQUIRED AT CHECK-IN.
Internet Information Collection and Use
This website may collect voluntarily submitted information including a user's email address, phone number, and first and last name upon completing an RFP (request for proposal) page. In addition, this site may collect information about travel dates and travel party sizes. We do not collect credit card information on this website.
Please note, there will not be a difference in site experience or collection practices when the user chooses to turn on the "Do Not Track" option, as this site does not collect any involuntary information.
Data Usage and Sharing
Any of the voluntarily submitted information is used for this website's booking engine. Each booking engine adheres to its own privacy policy, which may differ from the policies set forth here.
Cookies
This site uses cookies to improve the technical operation of the site. Public areas of our sites can operate without cookies, private (e.g. client management login) cannot. Cookies do not track any personal information.
Our business partners, including advertisers, social media platforms, and widget operators may utilize third-party tracking pixels to enhance performance pertaining to their tools. Information collected by our partners does not include personal information such as your name and telephone number. You may be able to voluntarily further engage with these tools as you view this site. Any engagement activity will be subject to our partner's privacy policy.
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